CONFLICT RESOLUTION

Conflict Resolution in the Workplace

Our conflict resolution training is delivered in partnership with Alison Bennett and Sarah Crayford Brown (Conflict Masters).

Conflict Masters was founded by Sarah Crayford Brown and Alison Bennett in response to a growing need from organisations to find effective solutions to conflict within the workplace. If you have experienced conflict within your organisation you will recognise how quickly it can consume time, energy and resources and impact on productivity.

Combining our skills: Sarah as a lawyer; mediator and coach and Alison as an HR professional and executive coach we can offer companies our expertise combined with many years of practical experience.

Conflict Masters has a reputation for quality, integrity and innovation resulting from many years of building relationships with our clients based on trust and mutual respect. Our collaborative, fresh and determined approach enables us to provide valuable strategic insights and direction to find the best solutions to even the most complex problems.

The Benefits

Conflict is a natural in the workplace, particularly where employees are in an environment where they are closely working together. The variety of personality types, differing opinions and often backgrounds can lead to disagreements on how to handle work projects as a team. While some people choose to avoid conflict, others don’t,but ideally all should use conflict management skills to resolve the situations that arise.

Poorly managed conflict often causes friction between colleagues and this can cause wider issues in the organisation damaging working relationships. Conflict resolution skills allows resolution of conflict in a professional and respectful way often resulting a stronger working relationship. Instead of ill feeling, insults or worse, the skills enable everyone involved to work through the disagreement.

Training employees and yourself on conflict management provides beneficial skills for the business and develops a culture without escalating conflict.

People Risk Evaluation

What is it?

A people risk evaluation is a proactive process to identify the specific problems behind concerns within the workforce. Given that the majority of staff would prefer to ‘suffer in silence’ rather than raise a grievance this process enables opportunities to hear the problems and identify the issues and implement an effective solution. Conflict Masters work with you and your staff to bring insight and expertise that enables you to identify and tackle behaviours in your organisation that pose legal or ethical risks and damage staff engagement.

Possible indicators of poor health within your organisation

Are your leaders modelling positive and appropriate behaviours that enable staff to thrive?
Is staff feedback, or your engagement survey, highlighting concerns about the culture of your organisation which you need to understand in more detail and address?
Are you concerned that some behaviour could expose your organisation to reputation risk or legal action?
How confident are you that all staff feel safe and fully able to contribute to your organisation?
Do you see an increasing number or emerging pattern of complaints and grievances around bullying, harassment or unfair treatment?

We offer insight and expertise from our team of highly skilled and experienced specialists that can include:

Giving ‘a voice’ to staff who feel unable to speak out and fear that their concerns aren’t going to be taken seriously
Provision of guidance and recommendations about action to address concerns and make positive changes
Options for a full and confidential report and presentation to senior leaders
Support to implement changes and monitor progress
Independent, impartial and confidential assessment that highlights and clarifies areas of potential damage and risk in your workforce.

How does it work?

Step 1 – Executive consultation
Step 2 – Audit and Preparation
Step 3 – one to one interviewing, focus groups etc
Step 4 – Analysis and recommendations preparation
Step 5 – Presentation of findings to executive team
Step 6 – Implementation and progress monitoring

Conflict Mediation

Conflict Mediation and Resolution Services

Mediation is now widely accepted as an appropriate and cost effective way to resolve conflicts. What is right for your organisation will depend on the number of disputes which require intervention and the size of your organisation. We offer a number of alternatives to suit your individual needs.

We offer experienced and independent mediators to advise and help resolve your conflicts in the most appropriate and cost-effective way. We work with individuals and with groups – please contact us to see if conflict mediation training might be right for your dispute.

On Demand e-learning courses

Conflict Resolution in the Workplace

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

£35+ VAT

Leadership Skills

This course will introduce you to some of the import techniques and theories that can help you to improve
your leadership skills and be more effective in your role.

£35+ VAT

Developing Teamwork

This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

£35 +VAT

Effective Delegation

£35 + VAT

Principles of Communication

This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.

£35 + VAT