Helen Jakeways


What do you do for the business?

I am an Assessor Coach for students studying at all levels with Busec and I also act as Internal Quality Assurer for the Foundation and Intermediate programmes as an integral part of Busec’s Quality Assurance process.

What is your favourite quote?

Outside of a dog, a book is (wo)man’s best friend. Inside of a dog it’s too dark to read (Groucho Marx).

What is your favourite book or movie?

Book: the Rivers of London series by Ben Aaronovitch for fun, currently enjoying The Death of the Gods: The New Global Power Grab by Carl Miller which is worth a read if you’re interested in the impact the shifts in power new technologies are having on social, economic and political systems.

What is something people in your industry/niche have to deal with that you want to fix?

I aim to help make life work for people – balancing everything to find a happy medium whilst maintaining focus on the things that matter most.

What are your credentials/past experience?

I gained a First Class BA (Hons) in Performance Arts Administration in 1993 and spent 20 or so years, mainly in a freelance capacity, working in the arts sector in a variety of capacities with community-based groups. I then branched out and trained as an EFQM Business Excellence Model assessor and spent several years assessing and consulting to organisations of all sizes and sectors, with a special interest in how they recruited, retained, managed, involved and engaged people to deliver a balanced bottom line of business results. I have more recently developed a portfolio of varied clients for whom I provide small business support and advice, and I also act as a Clerk to the Board of Governors of a school for children and students with speech and language disabilities.

What gives you the most satisfaction within your working life?

I very much enjoy supporting people so they can achieve what they want and need to achieve under their own terms.

If you were a cartoon character which would it be and why?

Tigger from Winnie-the-Pooh – because life is not about how fast you run or how high you climb, but how well you bounce.

What are the values that drive you?

Curiosity, Focus, Results orientation, Fairness.

What do you enjoy doing when you are not working?

I spend much of my time walking with my two beloved Springer Spaniels, around whom my life (and work) revolve. I regularly practice pilates and have recently taken up boxing which is unexpectedly good fun and great for keeping fit. I gain much satisfaction from volunteering in my local community, making connections between local groups and networks and lobbying local politicians and council officers to ensure no-one gets left behind, particularly in relation to regeneration and housing issues. Along with my neighbours, I plan and manage an annual community picnic and family fun day in the local park, I run regular resident coffee mornings with our Ward Councillors and have organised Local and General Election Hustings in my area for the last 5 years.